Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the cleaning services provided by 999 Cleaner ("we", "us", "our"), a professional cleaning company operating in Glasgow and surrounding areas. By booking any of our services, you agree to be bound by these terms.

Our registered business address is 1119 Cathcart Road, Glasgow. You can contact us at info@999cleaner.com.

2. Services

2.1 Scope of Services

999 Cleaner provides the following professional cleaning services across Glasgow and surrounding areas within a 50-mile radius:

• End of Tenancy Cleaning — A comprehensive clean designed to meet letting agent and landlord inspection standards, covering all rooms, appliances, windows (internal), fixtures, and fittings.
• Deep Cleaning — A thorough clean of all surfaces, high-reach areas, skirting boards, and detail work throughout the property.
• Commercial Cleaning — Workspace and communal area cleaning available on flexible contract terms.

2.2 Standard Cleaning Scope

Unless otherwise agreed in writing, our standard cleaning service includes:

• Kitchen: oven, hob, extractor fan, fridge/freezer, all cupboards (inside and out), worktops, splashbacks, sink, floors, and skirting boards.
• Bathroom(s): toilet, bath, shower, tiles, grout, mirrors, glass, chrome fixtures, extractor fan, and vents.
• Bedrooms: all surfaces, wardrobes (inside and out), windows, sills, frames, light switches, sockets, and floors.
• Hallways and common areas: entrance hall, bannisters, doors, handles, frames, skirting boards, and cobweb removal.

2.3 Exclusions

Unless specifically agreed and quoted for, our standard service does not include:

• External window cleaning
• Carpet or upholstery steam cleaning
• Mould or biohazard remediation
• Garden, garage, or loft cleaning
• Wall washing or repainting
• Pest control services

3. Booking and Scheduling

3.1 How to Book

Bookings can be made through our website contact form, by email at info@999cleaner.com, or by telephone at 0141 343 9451. A booking is confirmed once we have provided you with a written quote and you have accepted it.

3.2 Access to Property

You must ensure that our team has full and unobstructed access to the property at the agreed date and time. If access cannot be provided and we are unable to carry out the clean, a cancellation fee may apply as outlined in Section 4.

3.3 Property Condition

The property must be free of personal belongings and rubbish prior to a cleaning visit, unless otherwise agreed. Excessive clutter or waste removal may incur additional charges, which we will discuss with you before proceeding.

4. Cancellation Policy

4.1 Cancellation by the Customer

• More than 48 hours before the appointment: Full refund or free rescheduling.
• 24 to 48 hours before the appointment: 50% of the quoted price will be charged as a cancellation fee.
• Less than 24 hours before the appointment: The full quoted price will be charged.

4.2 Cancellation by 999 Cleaner

In the unlikely event that we need to cancel or reschedule your booking, we will give you as much notice as possible and offer a full refund or an alternative date at no extra cost.

4.3 No-Show

If our team arrives at the property and is unable to gain access without prior notice from you, this will be treated as a late cancellation and the full quoted price will be charged.

5. Payment Terms

5.1 Pricing

All prices quoted include VAT, professional equipment, and eco-friendly cleaning products. Prices are fixed at the time of booking and will not change unless the scope of work is altered by mutual agreement.

5.2 Payment Methods

We accept payment by bank transfer and major debit/credit cards. Payment details will be provided at the time of booking confirmation.

5.3 When Payment Is Due

For residential services, payment is due upon completion of the clean unless otherwise agreed. For commercial contracts, payment terms will be set out in a separate agreement.

5.4 Late Payment

If payment is not received within 14 days of the invoice date, we reserve the right to charge interest at 4% above the Bank of England base rate on the outstanding amount.

6. Our 48-Hour Guarantee

6.1 What Is Covered

If your landlord, letting agent, or you (the customer) are not satisfied with any aspect of our cleaning within 48 hours of the clean being completed, we will return and address the issues at no additional cost.

6.2 How to Make a Claim

To make a guarantee claim, you must contact us within 48 hours of the clean by email or telephone, providing details of the areas that require attention. We will arrange a return visit at a mutually convenient time.

6.3 Conditions

The guarantee applies only to areas included in the original scope of work. It does not cover:

• Areas that were not accessible during the original clean
• Damage or soiling that occurred after our visit
• Issues reported more than 48 hours after the clean
• Services or tasks not included in the original quote

7. Liability

7.1 Insurance

999 Cleaner carries public liability insurance. In the unlikely event that our team causes damage to your property during a clean, please notify us within 24 hours so that we can assess the situation and arrange a resolution.

7.2 Limitations

We are not liable for:

• Pre-existing damage, wear and tear, or defects in the property or its fittings
• Damage caused by faulty appliances or fixtures
• Items left in the property that are damaged, lost, or disposed of
• Indirect or consequential losses arising from our services

7.3 Maximum Liability

Our total liability for any single claim shall not exceed the value of the service fee paid for the cleaning in question.

8. Your Responsibilities

As a customer, you agree to:

• Provide accurate information about the property when requesting a quote
• Ensure safe access to the property for our team
• Remove personal belongings and valuables prior to the clean
• Inform us of any hazards, pets, or special requirements before the appointment
• Ensure that water, electricity, and heating are available in the property

9. Data Protection

We process your personal information in accordance with our Privacy Policy and applicable data protection legislation. By booking our services, you consent to the collection and use of your data as described in that policy.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated date. Continued use of our services after changes are published constitutes your acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@999cleaner.com
• Phone: 0141 343 9451
• Address: 999 Cleaner, 1119 Cathcart Road, Glasgow