Privacy Policy

1. Introduction

999 Cleaner ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data.

We operate from 1119 Cathcart Road, Glasgow, and can be contacted at info@999cleaner.com.

2. What Data We Collect

When you interact with our website or services, we may collect the following types of personal data:

2.1 Information You Provide Directly

• Name — Your full name as provided in our contact form or during communications.
• Email address — Used for quote responses, booking confirmations, and service communications.
• Service details — The type of service you require, property size, and any specific requirements you describe.
• Property information — Address and details of the property to be cleaned.

2.2 Information Collected Automatically

• Device and browser information — Your browser type, operating system, and device type.
• Usage data — Pages visited, time spent on pages, and referral source.
• IP address — Your approximate location and network information.
• Cookies — Small data files stored on your device. See our Cookie Policy for details.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

3.1 Providing Our Services

• Processing and responding to quote requests submitted through our website contact form (via /api/lead)
• Confirming and managing bookings
• Communicating with you about your cleaning appointment
• Processing payments and issuing invoices

3.2 Improving Our Services

• Understanding how visitors use our website to improve its design and content
• Analysing service demand across different Glasgow postcodes
• Gathering feedback to improve the quality of our cleaning

3.3 Legal Obligations

• Complying with tax, accounting, and regulatory requirements
• Responding to legal requests from authorities where required by law

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

• Contract: Processing is necessary to fulfil a booking or respond to your quote request.
• Legitimate interest: Processing is necessary for our business operations, such as improving our website and services, provided this does not override your rights.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations.
• Consent: Where you have given clear consent for a specific purpose, such as receiving marketing communications.

5. How We Collect Data

5.1 Website Contact Form

When you submit our contact form to request a quote, the information you provide (name, email, service type, and property details) is sent to our server via the /api/lead endpoint. This data is used solely to process your enquiry and provide you with a quote.

5.2 Email and Telephone

If you contact us by email or telephone, we will retain the details of your communication in order to respond to your enquiry and manage your booking.

6. Data Storage and Security

6.1 Where We Store Your Data

Your personal data is stored securely on servers located within the United Kingdom. We use industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure.

6.2 How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Quote enquiries: Retained for up to 12 months if you do not proceed with a booking.
• Booking and service records: Retained for up to 6 years to comply with tax and accounting obligations.
• Website analytics data: Retained in anonymised form and not linked to your identity.

6.3 Security Measures

We take appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS) on our website
• Access controls limiting who within our organisation can view personal data
• Regular review of our data handling practices

7. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party tools that help us operate our website and process enquiries (e.g., hosting providers, email services). These providers are bound by data processing agreements.
• Legal requirements: Where we are required to share information by law, regulation, or court order.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
• Right to object: You can object to our processing of your data where we rely on legitimate interest as our legal basis.
• Right to withdraw consent: Where we process data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@999cleaner.com. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

• Website: ico.org.uk
• Telephone: 0303 123 1113

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@999cleaner.com
• Phone: 0141 343 9451
• Address: 999 Cleaner, 1119 Cathcart Road, Glasgow